Gabriela M. S., Jun 29, 2026

Rundum ein klasse Urlaub tolle Hotel Anlage und erstklassiger Service definitiv wieder

Unknown, Aug 19, 2024

Sehr große Mängel im Service und Servicepersonal

Wir haben sehr viel Verständnis, dass es ein neues Hotel ist und einige Prozesse etabliert werden müssen. Aber der Service hat sehr große Defizite und das Service Personal ist zu 90% unfreundlich und sehr unprofessionelly Meine Familie und ich wurden an vielen Stellen sehr grob und sehr unfreundlich behandelt.

Elvira L., Jul 27, 2026

The staff are unfriendly and only show friendliness toward Arabs; the waiters are rude and insolent. In the main dining hall, they serve food and drinks only to guests of Arab origin—fulfilling any request from Arabs or Turks immediately—while bringing nothing to guests of other nationalities (Italians, Russians, Armenians, or Kazakhs) other than clearing away dirty dishes. They treat these other guests with indifference or rudeness, especially the beach bartenders.

Mohamed E., Jul 27, 2026

This was my first time staying at this specific property, though I have previously stayed many times at other hotels managed by the Rixos group. Unfortunately, this experience was highly disappointing. Guest Relations and Service: The Guest Relations officer at the adults-only building, named Maryam, was extremely unprofessional and indifferent. As a first-time guest at this resort, I asked her about the restaurants, hotel facilities, and how to book the à la carte restaurants. She spoke to us in a completely disrespectful and dismissive manner. Furthermore, while I was right there at her desk, another guest arrived; she completely ignored my family and me, leaving us waiting for over half an hour without even apologizing or asking us to wait. She then walked away with the other guest as if we did not exist. This made us feel incredibly unwelcome. Overall, most of the staff in the adults-only building were very unfriendly. Dining and Facilities: The food quality in the adults-only building was very poor. Additionally, the adult facilities are not spacious enough to accommodate the number of guests, leading to severe overcrowding in the Aqua restaurant, which was also heavily understaffed. Room Amenities: The towels provided were worn out and of poor quality. Also, there was no bidet spray (shattaf) in the bathroom. The Positives: On a positive note, some staff members in the main building were excellent and highly professional. In particular, the golf cart drivers were outstanding and extremely courteous. Conclusion: I am deeply dissatisfied with this stay. I am truly shocked that a resort under the Rixos management could provide this level of service. I will definitely never return to this place.

Aysel H., Jul 25, 2026

Everything is perfect, staff amd service were friendly and perfect. What I am not satisfied which I have also told about it to reception during my stay there were not snacks between meals and one time we missed the dinner and had to wait until next meal time. Next we could nıt reserve the restaurants everytime ıt was shown fully booked. Third is about meal on dinner amd supper. There were plenty of food but not delicious at all. There were a lot of azerbajanıan there as us. All of them complain about the taste of food. The last days we even didnt eat anything at all ın the hotel.