Unknown, Aug 19, 2024

Sehr große Mängel im Service und Servicepersonal

Wir haben sehr viel Verständnis, dass es ein neues Hotel ist und einige Prozesse etabliert werden müssen. Aber der Service hat sehr große Defizite und das Service Personal ist zu 90% unfreundlich und sehr unprofessionelly Meine Familie und ich wurden an vielen Stellen sehr grob und sehr unfreundlich behandelt.

Nikita D., Feb 24, 2026

Very Good

Clarke R., Feb 20, 2026

Great vacation, all inclusive was reasonable. Food on offer was sometimes not inclusive of all cultures and breakfast could do with being until 11 (nothing major but just a personal preference) the entertainment was good. The pools were clean and the staff were very attentive. The entertainment was quite good and on at a great time. This hotel has got the right mix for families with all ages. From youngsters to teens there is something for everyone.

Julia M., Feb 13, 2026

As a single lady traveller I wanted to see how Swissotel managed my stay and I was treated extremely well, I was upgraded to a quieter room and every staff member was polite and happy and wonderful, I felt safe and special from day one and my experience will be shared amongst my fellow lady travellers and I do hope that I will one day come back to your wonderful hotel and bring many guests

Agata Z., Feb 10, 2026

The hotel has a beautiful, green, and very well-maintained territory with lots of plants and flowers. The entire area is clean, tidy, and pleasant to walk around. The rooms are large and spacious. Housekeeping was absolutely perfect — cleaning was done every day, floors were washed, and everything was kept very clean. We have no complaints at all about room cleaning. The reception staff was also very friendly and welcoming. Everything at the reception was pleasant and professional, with no issues or complaints whatsoever. Unfortunately, the restaurant and food experience was a big disappointment. The service is weak, and you often have to wait a long time for staff to come to your table. In other hotels of a similar level, staff approach you immediately, offering coffee, tea, or water. Here, you can sit and wait for a very long time. The food lacks variety and is very repetitive, especially breakfast. There are no food options for children at all, which is very disappointing, considering how many families with kids stay at the hotel. There is no baby food, no purees, no formula milk, and no blender for parents to prepare food for babies — something that is usually available in hotels of this level. Another major downside is the closed food displays. Even at the pool bar, the food and vegetables are behind closed counters, so guests cannot help themselves. Sometimes items are available, sometimes not, and you have to wait for staff every time. This is very inconvenient and stressful. In other hotels, guests can freely choose what and how much they want. If you arrive at the restaurant later than opening time, the food displays are often half empty, and you have to choose from what is left. This should not happen. Additionally, during our stay, all the children caught some kind of virus, possibly a stomach virus, with vomiting and diarrhea. Everyone became ill, and even after returning home, we are still recovering. Overall, the experience was not good. Would we return to this hotel? No. Our family will not come back.