Unknown, Aug 19, 2024

Sehr große Mängel im Service und Servicepersonal

Wir haben sehr viel Verständnis, dass es ein neues Hotel ist und einige Prozesse etabliert werden müssen. Aber der Service hat sehr große Defizite und das Service Personal ist zu 90% unfreundlich und sehr unprofessionelly Meine Familie und ich wurden an vielen Stellen sehr grob und sehr unfreundlich behandelt.

Julia M., Feb 13, 2026

As a single lady traveller I wanted to see how Swissotel managed my stay and I was treated extremely well, I was upgraded to a quieter room and every staff member was polite and happy and wonderful, I felt safe and special from day one and my experience will be shared amongst my fellow lady travellers and I do hope that I will one day come back to your wonderful hotel and bring many guests

Agata Z., Feb 10, 2026

The hotel has a beautiful, green, and very well-maintained territory with lots of plants and flowers. The entire area is clean, tidy, and pleasant to walk around. The rooms are large and spacious. Housekeeping was absolutely perfect — cleaning was done every day, floors were washed, and everything was kept very clean. We have no complaints at all about room cleaning. The reception staff was also very friendly and welcoming. Everything at the reception was pleasant and professional, with no issues or complaints whatsoever. Unfortunately, the restaurant and food experience was a big disappointment. The service is weak, and you often have to wait a long time for staff to come to your table. In other hotels of a similar level, staff approach you immediately, offering coffee, tea, or water. Here, you can sit and wait for a very long time. The food lacks variety and is very repetitive, especially breakfast. There are no food options for children at all, which is very disappointing, considering how many families with kids stay at the hotel. There is no baby food, no purees, no formula milk, and no blender for parents to prepare food for babies — something that is usually available in hotels of this level. Another major downside is the closed food displays. Even at the pool bar, the food and vegetables are behind closed counters, so guests cannot help themselves. Sometimes items are available, sometimes not, and you have to wait for staff every time. This is very inconvenient and stressful. In other hotels, guests can freely choose what and how much they want. If you arrive at the restaurant later than opening time, the food displays are often half empty, and you have to choose from what is left. This should not happen. Additionally, during our stay, all the children caught some kind of virus, possibly a stomach virus, with vomiting and diarrhea. Everyone became ill, and even after returning home, we are still recovering. Overall, the experience was not good. Would we return to this hotel? No. Our family will not come back.

Mayar B., Jan 23, 2026

I visited Swissôtel Sharm El Sheikh All Inclusive Collection on January 18, 2026, with a group full of kids—and let me tell you, it is truly one of the best family resorts I have ever experienced. From the moment you walk into the resort, you’re immediately wrapped in a sense of calm. There’s an instant feeling of peace that makes you forget about stress and anxiety. The reception team was incredibly welcoming, especially with the kids. Check-in was smooth and efficient, and they took the time to explain everything we needed to know to fully enjoy the resort. The rooms were excellent—spotless, comfortable, and regularly cleaned. Ramadan رمضان,, who was responsible for our room, was exceptional. He was attentive, professional, and always made sure the complimentary minibar was fully stocked. His attention to detail really stood out. The resort offers a wide variety of activities and entertainment: waterparks, multiple swimming pools, a kids’ club, adult spa facilities, and some of the best food I’ve ever tasted. It’s a large resort, but they make getting around effortless with golf carts operating around the clock. They even take you to the stunning private beach overlooking the beautiful shores of the Red Sea—no long walks required. As a parent with multiple kids, I truly appreciated the attentive lifeguards at every pool. It gave me peace of mind while the kids were swimming. Around the pools, you’ll also find ice cream stations, coffee shops, and bars, ensuring you have everything you need—all included in your booking. The food deserves special praise. It’s so diverse that each restaurant feels like stepping into a different country. Abu Mahmoodابومحمود, , whom we met at one of the restaurants, was one of the kindest staff members—engaging with the kids, chatting with the adults, and making everyone feel genuinely welcome. Mohammed, one of the waiters, was equally kind and thoughtful; he even made a flower out of a napkin for my daughter, which completely amazed her. And the barista at the coffee shop makes one of the best cappuccinos I’ve ever had—perfectly setting the mood for the day. The spa was incredibly relaxing. The massage was outstanding—I actually fell asleep during it because it was that soothing. The spa also includes a Turkish hammam, steam and sauna rooms, and a small snack station in the spa lobby. They even offer yoga instructors and fitness trainers throughout the resort. When night falls and it’s time for adult entertainment, the resort really comes alive. They offer global-themed shows and music, including Samba dancers, a Queen tribute band featuring a performer who did an impressive Freddie Mercury, and an incredible Cuban band (Havana Spirit), among others. If the music keeps you going and you’re not ready to call it a night, the Sky Lounge is the place to be. Their DJ turns it into a high-energy after-party where you can dance the night away. The resort also offers valet and shuttle services to take you wherever you need—whether to the airport or nearby locations—saving you from the chaos and hassle of street vendors. Swissôtel Sharm El Sheikh truly runs like clockwork. All essential services are seamlessly provided, including a strong security presence with guards patrolling at all times. Even basic maintenance is handled immediately—I once called an electrician around 12:00 AM after forgetting to insert the room card to activate the electricity, and he showed up right away and resolved the issue. This place is genuinely exceptional. If you’re hesitant about going, don’t be—just go. You’ll have the time of your life.

Agris G., Jan 13, 2026

Very understanding and welcoming staff